If you choose to customise the site it will help you to find the most relevant content for your needs. You will still be able to access all content on the site.
Don't have an account? Click here to register
25 July 2022
Your guide to the Welsh complaints procedure, including regulations, time limits and local resolution process.
15 July 2022
Confidentiality is an essential part of the bond of trust that exists between doctor and patient.
6 July 2022
Advice for nurse practitioners on avoiding patient complaints and what to do when something goes wrong.
The use of surveillance in healthcare settings can be problematic because of the need to protect patients' confidentiality.
17 June 2022
Explaining the complaints-handling process in the private sector and the Code of Practice from the Independent Sector Complaints Adjudication Service.
15 June 2022
A quick guide on issuing fit notes to patients who have been off sick, and your ethical obligations.
9 June 2022
What you need to know about disclosing patient information to third parties.
6 June 2022
You have an ethical duty to offer help in an emergency if you can. Make sure you have adequate indemnity in place.
25 May 2022
Writing a good response is a crucial part of successfully resolving a complaint.
9 May 2022
Advice for foundation doctors responding to a request from the coroner or procurator fiscal for a statement.