Support and resources

As a doctor, there might come a time when you face challenging patient behaviour or need to set clear professional boundaries.  

Managing difficult interactions with patients and their families is a core skill for all doctors to have to provide effective care. And at times, it might also be necessary to protect yourself from discrimination and hostility.  

As your medical defence organisation, we offer guidance on a range of medico-legal issues when dealing with patients. If you need help as a member, get MDU support here.

Discover our resources

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Maintaining professional relationships with patients

The doctor-patient relationship can sometimes expose medical professionals to unwanted attention from their patients.

Medico-legal adviser Sarah Jarvis explains more in this video.

Check out all our videos on YouTube.

Top tips for dealing with patients

  • Stay calm and actively listen to patients. De-escalate conflicts with empathy and clear communication.

  • Know your rights and report discriminatory behaviour. Seek support from colleagues and professional bodies.

  • Maintain clear professional boundaries with patients to protect your role and ensure ethical practice.