15 March 2024
Length: 58 mins
Complaints can seem like an unavoidable part of general practice, and yet can have a huge impact on a doctor’s reputation and wellbeing. Watch our webinar to learn more about complaints handling and tips on reaching a resolution.
Hosted by the MDU's medico-legal advisers Dr John Dale-Skinner and Dr Clare Sweeney, the session covers:
- what constitutes a complaint and the impact it can have
- what to do when you receive a complaint and when to involve your MDO
- the PHSO's model complaint handling procedure for providers of NHS services in England
- Q&A session with our medico-legal advisers.
Take your learning further
We can only issue attendance certificates for live webinars, not recordings. To see what else is coming up and register for a future live session, visit our webinars page.
Want more on this topic?
Try our e-learning course: Complaints handling in primary care.
This page was correct at publication on 15/03/2024. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.