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Writing a good response is a crucial part of successfully resolving a complaint.
Patients become 'challenging' for a number of reasons. Here we advise on managing the patient while protecting yourself, staff and other patients.
Breaking bad news is a complex and sensitive task that needs time, patience and a considered, tactful approach.
Yes, but bear in mind the patient's medical condition could be a factor, so document your reasons...
How to respond to a request to share patient information with online pharmacies.
What can romantic comedy film doctors teach us about medico-legal pitfalls? More than you might think...
Effective communication is essential for building trust, improving patient outcomes and fostering collaboration among healthcare professionals.
What should you do when a healthy patient asks you to fill out a DNACPR form?
We look at the causes of complaints made by relatives and patients with Alzheimer’s disease.