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Patients become 'challenging' for a number of reasons. Here we advise on managing the patient while protecting yourself, staff and other patients.
Assessing a patient’s capacity is essential if their ability to make a decision is in question.
What you need to know about updates to guidance underpinning the values and principles of being a doctor in the Republic of Ireland.
Who is responsible for patient care when treatment is started in hospital?
How to minimise risk and avoid complaints when tracking results in GP practices and hospitals.
Getting a complaint response right first time is the best way to settle concerns and to reduce the risk of a complaint escalating.
Computers can enhance healthcare interactions for both patients and clinicians, but they can also present challenges if not incorporated effectively.
An ophthalmic surgeon faced disciplinary action following the insertion of an incorrect lens during a cataracts procedure, which was not reported in time, leading to a patient complaint.
There are various ways for GPs to minimise the risk involved with out-of-hours consultations.