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Patients become 'challenging' for a number of reasons. Here we advise on managing the patient while protecting yourself, staff and other patients.
Initiating and participating in a quality improvement (QI) project can help achieve changes that make a real difference to a patient's hospital experience.
How to minimise risk and avoid complaints when tracking results in GP practices and hospitals.
There are various ways for GPs to minimise the risk involved with out-of-hours consultations.
Professor Frank Smith of CORESS explains how the charity gives surgeons a new opportunity to share and learn from their experiences.
A new report on the incidence of avoidable harm serves as a timely reminder of the good work done by doctors in primary care.
We expect them to be superhumans, but doctors can be deeply affected by adverse incidents - their wellbeing must not be forgotten.
The MDU has noticed an increase in notification of claims related to renal impairment alleged to be secondary to mesalazine prescribed for inflammatory bowel disease.
Patients travelling to malaria hotspots should be encouraged to seek early medical advice about preventative measures.