Introduction to communication skills

Future dates for this course will be announced.

5 CPD credits

This is a full-day course.

Using presentations, discussions and exercises, this course covers some of the most common communication issues between doctors and patients, and the impact they can have on the doctor-patient relationship. 

Guest speaker, Dr Martin Brunet, explores the 'pinch points' where communication can go off-track and tools that can help you navigate the challenges they present (examples are provided for both primary and secondary care).

This course offers help with:

  • identifying and avoiding pinch points which can derail the consultation
  • improving your interactions with patients and colleagues
  • understanding how personality can impact communication
  • using shared understanding to make the best decisions (the Two Houses consultation model).

Who should attend?

  • Consultants/specialists
  • GPs
  • Hospital doctors
  • Training grade doctors (GPST1-4 and ST1-8)
  • Foundation doctors (FY2 only)

Accreditation approved by the Federation of the Royal Colleges of Physicians of the UK for 5 category 1 (external) CPD credits.

Dr Martin Brunet

Dr Martin Brunet

GP partner and trainer

Martin was one of the GP Programme Directors on the Guildford GP training scheme for 10 years before stepping down in 2019 to write his book 'The GP Consultation Reimagined, a Tale of Two Houses'. He teaches regularly on communications skills.

Dr Samantha Bell

Dr Samantha Bell

MDU medico-legal adviser

Samantha studied medicine at Guy's Hospital Medical School and qualified in 1992. After gaining MRCP she went on to train as a GP, gaining MRCGP in 2003. She obtained an LLM in Health Care Ethics and Law in 2015. She worked as a GP principal in Hertfordshire before joining the MDU as a medico-legal adviser in 2015.

Dr Jenna Fowler

Dr Jenna Fowler

MDU medico-legal adviser

Jenna studied medicine at the University of Edinburgh and graduated with honours in 2016. She then went on to train as a GP and worked as a GP in Scotland until April 2023. Jenna joined the MDU initially as a medico-legal fellow in 2022 and became a medico-legal adviser in May 2023.  

James Godber

James Godber

MDU senior learning and development officer

James designs and delivers training across the organisation from induction programmes to management skills, and trains staff at every level of the organisation. He also champions raising awareness of equality, diversity and unconscious bias and delivers these courses to MDU members.

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