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What you need to know about AI in GP practices – how it's used, who's responsible when things go wrong, and the key risks to manage.
14 March 2025
Writing a good response is a crucial part of successfully resolving a complaint.
28 February 2025
Patients become 'challenging' for a number of reasons. Here we advise on managing the patient while protecting yourself, staff and other patients.
26 February 2025
Breaking bad news is a complex and sensitive task that needs time, patience and a considered, tactful approach.
25 February 2025
Self-prescribing can lead to serious consequences. Read our guidance on prescribing for yourself or for anyone you have a close personal relationship with.
What you need to know about the Caldicott principles and the National Data Guardian.
What is Gillick competence? Here's what you need to know about capacity and consent in young people.
18 February 2025
If your fitness to practise is ever investigated by the GMC, knowing what to expect can make all the difference. Our guide to the process explains what you need to know.
If someone isn't satisfied with the initial response to their complaint, they can refer their complaint to the PHSO for investigation.
7 February 2025
You might sometimes need to remove or redact information from medical records when sending them to patients or third parties. Here's what you need to know.