Guides

Patients become 'challenging' for a number of reasons. Here we advise on managing the patient while protecting yourself, staff and other patients.

Doctor holding patient
Breaking bad news

26 February 2025

Breaking bad news is a complex and sensitive task that needs time, patience and a considered, tactful approach.

Self prescribing
Self-prescribing

25 February 2025

Self-prescribing can lead to serious consequences. Read our guidance on prescribing for yourself or for anyone you have a close personal relationship with.

The Caldicott principles: the proposed updates explained
The Caldicott principles and guardian roles explained

25 February 2025

What you need to know about the Caldicott principles and the National Data Guardian.

teenager leaning against tree
Gillick competence

25 February 2025

What is Gillick competence? Here's what you need to know about capacity and consent in young people.

Side view of female doctor feeling concerned in scrubs standing in hospital corridor
Fitness to practise (FTP) procedures

18 February 2025

If your fitness to practise is ever investigated by the GMC, knowing what to expect can make all the difference. Our guide to the process explains what you need to know.

Hands typing report on keyboard
Complaints: the Parliamentary and Health Service Ombudsman (PHSO)

18 February 2025

If someone isn't satisfied with the initial response to their complaint, they can refer their complaint to the PHSO for investigation.

Blurred image of redacted text
Redacting third-party information from notes

7 February 2025

You might sometimes need to remove or redact information from medical records when sending them to patients or third parties. Here's what you need to know.

communication speech bubbles
Good communication in healthcare: why it matters

16 January 2025

Effective communication is essential for building trust, improving patient outcomes and fostering collaboration among healthcare professionals.

guide to report writing
Writing a report for the coroner

19 December 2024

If you're ever asked to write a coroner's report, it's important to know what to include.