Guides

Stressed doctor leaning against window
Coping with complaints stress

26 September 2022

Facing a complaint or a claim can be difficult but there are steps you can take to help manage the stress involved.

Confidentiality and children - The MDU
Confidentiality: children and young people

9 September 2022

The overriding consideration for healthcare professionals must always be the child or young person's best interests.

tracking test results blood
Tracking test results

31 August 2022

How to minimise risk and avoid complaints when tracking results in GP practices and hospitals.

consent and young patients
Consent and young patients

15 August 2022

Consent in children and young people can be complex – and the law varies across the UK.

holding hands parent
Parental responsibility

11 August 2022

Get to know the principles of parental responsibility with our quick guide.

doctor reporting
Reporting FGM: your obligations

9 August 2022

What you need to know about your professional obligations for reporting female genital mutilation (FGM).

Safeguarding vulnerable adults
Safeguarding vulnerable adults

2 August 2022

You have a legal and ethical duty to raise concerns if you suspect a vulnerable adult patient is being abused or neglected.

complaints consultation patient
The NHS complaints process in Wales

25 July 2022

Your guide to the Welsh complaints procedure, including regulations, time limits and local resolution process.

Confidentiality
An introduction to confidentiality

15 July 2022

Confidentiality is an essential part of the bond of trust that exists between doctor and patient.

CCTV
CCTV in healthcare

6 July 2022

The use of surveillance in healthcare settings can be problematic because of the need to protect patients' confidentiality.