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9 August 2022
What you need to know about your professional obligations for reporting female genital mutilation (FGM).
2 August 2022
You have a legal and ethical duty to raise concerns if you suspect a vulnerable adult patient is being abused or neglected.
26 July 2022
Getting a complaint response right first time is the best way to settle concerns and to reduce the risk of a complaint escalating.
25 July 2022
Your guide to the Welsh complaints procedure, including regulations, time limits and local resolution process.
15 July 2022
Confidentiality is an essential part of the bond of trust that exists between doctor and patient.
6 July 2022
Advice for nurse practitioners on avoiding patient complaints and what to do when something goes wrong.
The use of surveillance in healthcare settings can be problematic because of the need to protect patients' confidentiality.
17 June 2022
Explaining the complaints-handling process in the private sector and the Code of Practice from the Independent Sector Complaints Adjudication Service.
15 June 2022
A quick guide on issuing fit notes to patients who have been off sick, and your ethical obligations.
9 June 2022
What you need to know about disclosing patient information to third parties.