Support and resources

As a doctor, you're already skilled at communicating with colleagues and patients.

However, our experience shows that effective communication can help prevent or manage patient concerns, complaints, and medical errors. 

The GMC sets clear standards for how doctors should communicate with patients, particularly when discussing treatment options during the consent process. Effectively communicating with patients in time-limited consultations can also be challenging. 

As an international medical graduate (IMG), you might face even more hurdles, like adjusting to new accents, jargon and cultural nuances in the UK.

As your medical defence organisation, we offer guides, online learning and courses to help you refine your communication skills. If you need help as a member, get MDU support here.

Discover our resources

Introduction to communication skills

Introduction to communication skills

Using presentations, discussions and exercises, this webinar examined several 'pinch points' when communicating with patients, where things can either go well or not as hoped.

Watch and learn

Top tips for good communication

  • Be clear and direct. Avoid medical jargon with patients.

  • Keep thorough and accurate records. This is essential for continuity of care.

  • Listen actively to patients and colleagues. Understand their concerns and respond appropriately.

  • Seek and reflect on feedback to continuously improve your communication skills.