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What you need to know about AI in GP practices – how it's used, who's responsible when things go wrong, and the key risks to manage.
Writing a good response is a crucial part of successfully resolving a complaint.
You might sometimes need to remove or redact information from medical records when sending them to patients or third parties. Here's what you need to know.
What do you do if a patient who has epilepsy has a seizure and continues to drive? Dr Caroline Fryar offers advice.
Dr Sarah Jarvis presents essential best practices for handling complaints effectively under the NHS complaints procedure.
Patients have a statutory right of access to medical reports for insurance purposes...
Do all complaints have to be recorded?
Patients can question the content of their records, but not on the basis that it is upsetting or they disagree with it...
You shouldn't generally charge patients if they ask for a copy of their records...