Handling complaints

Dr Sarah Jarvis presents essential best practices for handling complaints effectively under the NHS complaints procedure.

4 February 2025

Length: 4:18

 

This page was correct at publication on 04/02/2025. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

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DR PLUMLEY

I found this useful and clear explanation and is a good starting point if involved in a complaint

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